Refund Policy for At-Home Bakery
As an at-home bakery, we do not offer refunds on our products. We operate under the following refund policy:
- All Sales Final: a. Due to the perishable nature of our baked goods and the customization involved in each order, all sales are final. b. Once an order is placed and payment is made, no refunds or exchanges will be provided.
- Quality Assurance: a. We take great care to ensure the quality and freshness of our products. b. If you have any concerns about the quality of your order, please contact us within [insert time frame, e.g., 24 hours] of receiving it, and we will address the issue on a case-by-case basis.
- Cancellation: a. If you need to cancel your order, please notify us as soon as possible. b. Depending on the circumstances and how far along we are in the preparation process, we may offer a partial refund as a gesture of goodwill. However, this is not guaranteed.
- Allergy or Dietary Concerns: a. It is the customer's responsibility to inform us of any allergies or dietary restrictions at the time of order placement. b. We will do our best to accommodate these requests, but we cannot guarantee a completely allergen-free environment. c. We are not liable for any adverse reactions that may occur due to undisclosed allergies or consumption of our products.
- Damaged or Incorrect Orders: a. In the unlikely event that your order is damaged during delivery or if you receive an incorrect item, please contact us immediately with photographic evidence. b. We will assess the situation and, if necessary, provide a replacement or issue a refund or credit, solely at our discretion.
- Changes to Refund Policy: a. We reserve the right to modify or update our refund policy at any time. b. Any changes to the policy will be effective immediately upon posting the revised version on our website or other communication channels.
We appreciate your understanding of our no refund policy. If you have any questions or concerns, please feel free to contact us, and we will be happy to assist you to the best of our ability.